Real inspections
Belgium’s economic inspectorate (SPF Économie) regularly checks gyms: price display, renewal clauses, direct debit. Most gyms inspected since 2022 were in breach.
Compliance
The law, applied for you.
By default.
Gym memberships are tightly regulated in Belgium and across Europe. Kadanso builds those rules into every flow and keeps proof of everything. Here’s what that means, in plain words.
Why it matters now
A new obligation
The Belgian law of 20 April 2026 requires notifying members on a durable medium, no later than 15 days before the deadline to opt out of renewal. It comes into force in 2027.
A withdrawal button
An EU directive (2023/2673) introduces an online withdrawal function for distance contracts, applicable since June 2026 and being transposed in Belgium.
A membership, step by step
Here’s what Kadanso does automatically for a 12-month membership sold online.
- Day 0
Sign-up
The renewal clause is shown prominently before confirming. The contract is confirmed by email, with its PDF.
- 14 days
Withdrawal
The member can withdraw online. The refund is calculated pro rata for what was used.
- Before the deadline
Reminder
An email goes out automatically before the deadline, with that date and a link to opt out of renewal. 30 days ahead by default, to keep a margin.
- After renewal
Cancel anytime
The member can cancel at any time, free of charge, with a notice period of two months at most.
- Always
Proofs
Every step is timestamped in a log that can no longer be changed.
What does it look like?
On the left, the reminder your member receives. On the right, what you find in the proof log.
The rules, and what Kadanso does
Automatic renewal
- What the rule says
- The renewal clause must stand out (bold, boxed, on the first page). After the first renewal, the member can cancel at any time, without penalty, with at most two months’ notice. From 2027, they must be notified at least 15 days before the opt-out deadline.
- What Kadanso does
- Boxed clause in the sign-up flow and at the top of the PDF contract. Automatic email reminder, 30 days before the deadline by default. Notice capped at two months and no configurable exit fees.
Reference : Belgian Code of Economic Law, art. VI.91; law of 20 April 2026, art. 5
Online sales and withdrawal
- What the rule says
- For a distance contract, the member gets the pre-contract information before paying and has 14 days to withdraw. If they ask to start right away, they pay pro rata for what they used.
- What Kadanso does
- Information shown before payment, email confirmation with PDF, “start right away” box never pre-ticked, “Withdraw” button and pro-rata calculation.
Reference : CEL, art. VI.45 ff.; Directives 2011/83/EU and 2023/2673
Online cancellation
- What the rule says
- In France, “three-click” online cancellation is mandatory. In Belgium, it’s good practice that protects you: it also serves as proof.
- What Kadanso does
- “Cancel” button in the member area, end date calculated, acknowledgement emailed with the date and time of the request.
Reference : French Consumer Code, art. L215-1-1
Prices, consent and data
- What the rule says
- Prices must be visible without handing over personal data. Marketing emails need prior consent, never a pre-ticked box. Members’ data is protected by the GDPR.
- What Kadanso does
- Public page with schedule and prices, separate unticked marketing consent, EU hosting, data export and anonymisation on request.
Reference : CEL, Book VI; GDPR (EU) 2016/679
What Kadanso does for you
- Applies the rules by default, for every member
- Sends reminders and acknowledgements
- Blocks settings that would break the law
- Keeps timestamped proofs
- Tracks changes in the law and updates the tool
What stays your responsibility
- Your gym remains the seller towards its members
- Your legal details (company number, address, contact) must be accurate
- Your terms and conditions are yours: have them reviewed
- Cash payments at the front desk remain possible
- Your accounting and tax obligations
This page summarises, in plain language, rules in force or announced as of 25 September 2026. It is not legal advice. Kadanso helps you meet your obligations; have your terms reviewed by your adviser.
Sleep easy.
Test the full journey (sign-up, reminder, cancellation) with your own plans for 7 days.